Privacy Policy

This Privacy Policy explains how Yeah96 Casino may collect, use, store and share personal information when you visit the website, create an account, use casino services or contact support. We aim to handle information responsibly, transparently and only for appropriate business, security and legal purposes. This policy is intended for players in Australia and should be read together with the website’s other terms and conditions.

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Information we may collect

To provide and protect an online casino service, Yeah96 Casino may handle different types of personal and technical information. The information collected depends on how you use the website, the services you request and the choices you make. We try to collect information that is relevant to these purposes and avoid collecting more than is reasonably needed.

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Account and contact details

When you register or communicate with us, we may collect details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also keep records of your communications with customer support, including questions, complaints and information provided when we help resolve an issue.

Verification and identity information

Casino services may require identity, age, residency or other verification checks. For this purpose, we may handle information from identity documents, proof of address, images or other records supplied during a verification process. We may also receive information from service providers that help us check identity, prevent fraud, protect the platform and meet responsible operational requirements.

Payment and transaction records

We may handle records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed by payment providers. We may receive information needed to confirm a transaction without necessarily receiving or storing complete payment credentials. Transaction records help us operate accounts, investigate issues, manage security and meet applicable obligations.

Device, usage and cookie data

When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, approximate location, language settings, pages viewed, access times and interactions with website features. We may use cookies and similar technologies to remember settings, keep the website functioning, understand website usage, improve performance and support security. You can manage or restrict cookies through your browser settings. Disabling some cookies may affect website features or how the service operates.

How we use information

We use personal information for clear and legitimate purposes connected with providing an online casino service. These purposes may include:

Creating, maintaining and administering your account.
Processing deposits, withdrawals and other account transactions.
Confirming your identity, age and eligibility to use relevant services.
Carrying out security, anti-fraud, anti-money laundering and risk checks.
Detecting, preventing and investigating suspicious, unlawful or prohibited activity.
Providing customer support and responding to questions, requests and complaints.
Operating, maintaining and improving the website, games and related services.
Sending service messages, account notices and other essential communications.
Sending marketing communications where permitted and where you have made the relevant choice, subject to your ability to withdraw consent.
Understanding website performance, user preferences and technical problems through aggregated or analytical information.
Meeting legal, regulatory, tax, accounting, dispute-resolution and responsible gambling requirements that apply to the service.

Where appropriate, information may be combined from different interactions to keep account records accurate, protect players and maintain a consistent security process. We may use automated tools or risk systems to identify unusual activity, verify information or help make operational decisions. Where a decision has a significant effect on your access or account, you may contact us to ask about the matter and provide relevant information for review, subject to security and legal requirements.

Sharing information

We may share relevant information with carefully selected service providers that support website hosting, payment processing, identity and verification checks, fraud prevention, technology, analytics, customer support, security and communications. These providers should use information only for authorised services and follow appropriate confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to protect the website, players or other people; to investigate suspected fraud or misconduct; to respond to legal requests; or to meet an applicable legal or operational obligation. We do not intend to sell personal information as a standalone product. If information is transferred or accessed across borders by a service provider, we take reasonable steps to support appropriate handling and protection.

Storage, security and retention

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure systems, monitoring, authentication procedures and staff or provider requirements. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should protect their login details and contact us promptly if they suspect unauthorised access.

Personal information may be stored by us or by service providers supporting the website. Access is generally limited to people and providers who need the information for authorised work. We keep information for as long as it is reasonably required for the purposes described in this policy, to maintain accurate records, resolve disputes, enforce agreements, protect the service and meet applicable obligations.

Closing an account does not always mean that every record can be removed immediately. Some account, identity, transaction, security or communication records must be kept for a period required by law or for other legitimate record-keeping purposes. Once information is no longer required, we may securely delete it, anonymise it or otherwise remove it from active use, subject to technical and legal considerations.

Children and unsuitable use

The website is intended for adults who are legally permitted to use online gambling services in their location. We do not knowingly seek personal information from children. If you believe a child has provided information, please contact us so the matter can be reviewed and appropriate action considered.

Your privacy choices and data rights

Depending on your circumstances and applicable privacy requirements, you may be able to ask us to access the personal information we hold about you, correct information that is inaccurate or incomplete, or delete information that is no longer needed. You may also be able to object to certain uses, ask for a restriction on particular processing, or request information about how your data is handled. These rights are subject to identity checks, legal exceptions, security needs and the requirement to retain some records.

How to make a request

To exercise your data rights, including requesting access to your data, correction of inaccurate data, deletion of your data, or withdrawing consent to marketing, contact support@yeah96casino.online. Please explain your request clearly and include enough information for us to identify the relevant account. For your protection, we may ask for reasonable verification before providing information or making changes.

You can withdraw consent to marketing communications at any time by contacting support@yeah96casino.online or, where available, by using the unsubscribe or preference controls in a marketing message. Withdrawing marketing consent will not normally stop essential service messages, security notices, transaction updates or other communications needed to administer your account.

We aim to respond to privacy requests within a reasonable timeframe. In some cases, additional time or information may be needed, particularly where a request is complex, involves security concerns, affects another person’s information or conflicts with a requirement to retain records. If we cannot fulfil a request in full, we will explain the reason where permitted.

Updates to this policy

We may update this Privacy Policy when our services, information practices or applicable requirements change. The latest version will be made available on the website. We encourage players to review this page from time to time. If a change is important, we may provide additional notice through the website or by using the contact details associated with your account.